Contact and Legal Information
Last updated: September 17, 2026
The company behind Cert.Photos
Cert.Photos is operated by:
Platform Technology Ventures LLC One Broadway, 14th Floor Cambridge, MA 02142 United States
Platform Technology Ventures LLC is a Delaware limited liability company with its principal office in Massachusetts.
How to reach us
| What you need | Where to write |
|---|---|
| Help with the app or your account | [email protected] · Help |
| Report content that breaks the rules | [email protected] · Report form |
| Trust and safety, including child safety | [email protected] · Child safety |
| Copyright and DMCA notices | [email protected] · DMCA page |
| Legal process and law enforcement | [email protected] · Law enforcement |
| Privacy, data access and deletion | [email protected] · Delete my account |
| Security vulnerability reports | [email protected] |
| Press and newsrooms | [email protected] |
| Technical and integration questions | [email protected] |
Mail sent to any of these addresses reaches a monitored inbox. For the fastest result, use the address that matches what you need rather than writing to all of them.
Reporting content
To report a certified photograph that should not be on Cert.Photos, use the report form. You do not need an account, you do not need to be signed in, and you may report anonymously.
Reports of child sexual abuse material are actioned on receipt and reported to the National Center for Missing & Exploited Children. All other reports are acknowledged within 24 hours and resolved within 72 hours. See our Content Policy.
If someone is in immediate danger, contact your local emergency services first.
Appealing a decision
If we removed or restricted one of your photographs and you think that was wrong, use the appeal form. A person reviews every appeal.
Our policies
- Terms of Service
- Privacy Policy
- Content Policy and Acceptable Use
- Child Safety
- Copyright and DMCA
- Refund and Cancellation Policy
- Law Enforcement Guidelines
Security
To report a security vulnerability, write to [email protected]. Please give us a reasonable period to investigate and fix an issue before disclosing it publicly. We will not pursue legal action against researchers who act in good faith, stay within the scope of their own accounts and test data, and do not degrade the service for others.